Requesting a refund
Email support@cueworkspace.com from the address used for Cue, with the date and amount. Do not send card details. Polar, Cue's merchant of record, processes approved refunds to the original payment method.
Unused and consumed balance
We will consider requests for unused balance and will correct duplicate or mistaken charges. AI usage already delivered may reduce the refundable amount. If Cue reserves balance for a generation that fails before useful provider work is performed, the app is designed to release it automatically.
Timing and statutory rights
Bank processing times vary after a refund is issued. This policy does not limit any cancellation, refund, or consumer rights that apply by law.
Last updated 20 September 2026